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Joseph Pope serves as the Head of CX Technology at CoinFlip, where responsibilities include providing strategic direction for global customer experience technology and CRM/Salesforce.com systems. Previously, Joseph held the position of Principal Consultant at Eventus Solutions Group, leading strategic analysis to identify client growth opportunities and leveraging emerging technologies. As Director and Global Technology Solutions Architect at First Data Corporation, Joseph directed transformational customer experience technology projects and contributed extensive architectural knowledge in CRM/SaaS solutions. Joseph also held senior roles at eBay’s Enterprise Division and Bright House Networks, focusing on technology delivery and contact center operations. Early career experiences include positions at Convergys, Sykes, Quintus, and Sprint Telecenters. Joseph holds a Master's degree in Management Information Systems from the University of Central Florida and a Bachelor's degree in Information Systems from DeVry University.