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Marlena Sampson possesses extensive experience in customer experience (CX) and operations across prominent companies. Currently serving as Director of CX Self-Service and Automation at Coinbase, Marlena previously held roles such as Director of CX Program Management and Head of Operations for Rider and Safety in Mexico at Uber. Additional positions include General Manager and Head of Global Workforce Management Process at Uber, Business Development at Bridg, and Client Services Representative at The Honest Company. Marlena's educational background includes studies at UCLA and Santa Monica College.