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Jim Payne currently serves as Head of Product Marketing at Cohere, a position held since October 2024. Prior to this role, Jim held significant positions in product marketing and customer experience at RingCentral and Dialpad, including Director of Product Marketing at both companies. At Dialpad, Jim led the go-to-market strategy for an AI-driven Contact Center, developed ROI tools, and was a prominent speaker on AI-driven customer experience transformation. Earlier positions include Sr. Manager of Product Marketing at Sift, where Jim oversaw enterprise growth strategies, and multiple roles at RingCentral, where Jim contributed to flagship product marketing and sales enablement initiatives. Jim's career began with a foundation in research and analysis at RRC Associates. Jim holds a Bachelor of Science in Marketing and Finance from the University of Colorado Boulder.