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Ricardo Bartz is an experienced IT Support Engineer with a proven track record in providing both on-site and remote technical support. Currently employed at Cognizant since May 2024, Ricardo specializes in troubleshooting software and hardware issues in a GMP environment, as well as managing video conference systems. Prior experience includes a position at PFH Technology Group, where Ricardo handled customer support, analyzed call logs, and facilitated internal IT guidance. Additional roles in various sectors, including sales and customer service, along with ownership of a personal IT services business, showcase a diverse background. Ricardo holds a Bachelor's degree in Business Administration and several certifications in English and computer hardware technology.