ÂÜÀòÂÒÂ×

Brenda Dunn Kinney is a seasoned executive with extensive experience in customer engagement and transformation consulting. Currently serving as the Director of Customer Enterprise Transformation Consulting at Cognizant since June 2022, Brenda leads the growth of advisory consulting capabilities for top companies. Previously, as Chief Customer Evangelist at BDK Associates Limited from August 2012 to June 2022, Brenda provided strategic advisory services in customer service and experience management. Additionally, Brenda's roles at Trillium Solutions Group, Vertex Business Services, West Monroe, and eLoyalty highlight a strong background in building customer experience practices and optimizing operations across various industries. Brenda holds a certificate in Organizational Leadership from the University of Chicago and has degrees in Computer Science from Illinois State University and Harper College.