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Jeremy Davis is an experienced IT and customer service professional with a strong background in technical support and customer relationship management. Currently serving as an IT and Service Support Specialist at Hegla Corp while also holding the position of Senior Customer Support Analyst at Cogito Corp, Jeremy has implemented key initiatives such as custom reporting for Help Desk SLA metrics and AWS Cloudwatch alarms to enhance service efficiency. Previous roles include Customer Service Manager and Controls Engineer at Hegla Corp, where Jeremy focused on improving customer satisfaction and streamlining support processes. With extensive experience across various organizations, Jeremy has developed skills in technical support, data analysis, and team leadership, consistently driving improvements in customer service standards and operational efficiency.