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Fakroji Desai is an experienced IT professional currently serving as an Associate IT and Support at Optimal Strategix Group, Inc. since January 2022, specializing in second-level end-user PC support, device troubleshooting, and operational efficiency through audit reports. Prior to this, Fakroji worked as a Customer Service Associate at Amazon, where a promotion to the SWAT team was achieved within six months for delivering solutions during peak periods. Fakroji also has experience as a System Engineer at Bharat Forge Ltd, providing technical support and managing desktop and network issues. Fakroji holds a Bachelor of Science in Computer Science from Vishwakarma Institute of Technology, earned in April 2019.