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Tanzy Alfred is a seasoned professional with extensive experience in customer care and member experience across various industries. Currently serving as Senior Manager for Member Experience at Cofertility since January 2024, Tanzy has held notable positions including Director of Customer Care at Juno Diagnostics and Head of Community and Technical Support at Whip Media. Previous roles encompass leadership in customer experience at companies such as Papaya, Opendoor, and Open Listings, showcasing a strong focus on support and relationship management. Tanzy's career began in client relations and retail, with educational credentials from the Fashion Institute of Technology, where a BAS in Advertising and Marketing Communications was earned.