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Damien Howe is an experienced professional in service desk operations and management with a progressive career spanning several roles and companies. Currently serving as the Service Desk Operations Manager and previously as the Service Desk Team Lead at CodeBlue New Zealand since July 2020, Damien has transitioned from a technical focus to emphasizing process improvement and service delivery. Prior to this, Damien held the role of Service Desk Coordinator at OneHQ for a short period in 2020 and worked at CodeBlue Limited from August 2017 to February 2020 as a Senior Technical Analyst, where progression started from a Service Desk Analyst position. Damien's educational background includes studies at Whitireia New Zealand - Auckland Campus from 2014 to 2017.