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Nicole B. began their work experience in February 2021 as a Claims Experience Champion at Lemonade. Nicole worked in this role until October 2021. From October 2021 to April 2022, they worked as an Insurance Sales Agent at Jerry. In May 2022, Nicole took on a contracted role as Payment Operations for Cocoon through their employment at Swoon. Currently, they are working at Cocoon as a Benefit Operations Analyst, starting in November 2022.

Nicole B. completed their Bachelor's degree in Business Administration and Management, with a focus on General studies, from Northern Arizona University. Nicole attended the university from 2016 to 2020.

In terms of additional certifications, Nicole has obtained a Data Analytics Certificate from Google in April 2023. Nicole also holds a Certificate in International Business Studies from Northern Arizona University. Furthermore, they possess a Property and Casualty Producer's license, which they obtained from the Arizona Department of Insurance and Financial Institutions. The specific months and years of obtaining the latter two certifications are not provided.