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Isabelle Rochon is an experienced professional in customer experience and client services, currently serving as SVP Customer Experience at Coconut Software since December 2023. Prior to this role, Isabelle held various leadership positions, including VP Client Services at mdf commerce and Emplifi, as well as VP Client Services, Customer Success Director, and Strategic Account Manager at iPerceptions. Previous roles also include Director of Consulting Services at os communications, Team Leader of Marketing and Business Development at Groupe Perspective, Marketing Director at LDC Logistics, and Senior Media Strategist at Touché PHD!. Isabelle Rochon is pursuing a certificate in Engineering - Design Thinking from Cornell University and holds a BAA in Marketing and Logistics from HEC Montréal, along with a degree in Human Sciences from Collège André Grasset.