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Harold Higgins is an experienced Application Analyst and Team Lead at COCC since June 2016, with previous roles including Technical Support Engineer at Vestmark and Business Support Sr. Operations Analyst at BNY Mellon. At COCC, Harold has advanced through multiple positions, demonstrating expertise in application analysis and team leadership. At Vestmark, responsibilities included managing client support cases and refining production procedures. In the BNY Mellon role, Harold provided essential support for global operations, performed User Acceptance Testing, and contributed to corporate actions data analysis. Harold holds a Bachelor's Degree in Secondary Education and Teaching from Central Connecticut State University, completed between 2000 and 2005.