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Kelly has been a customer of Coastline Housing for over nine years and recently joined the Board having previously been appointed to the Customer Experience Forum since its introduction in January 2020.

While studying for her degree, Kelly became interested in people’s lives and the way in which they access services available to them. It gave her an insight into external factors that can have a profound effect on people's lives and that of the younger generation and those who are exposed to difficult environments.

Kelly has a BSc (hons) in Social Science and subsequently studied paradigms and theories surrounding the sense of community. She has academic knowledge and understanding of overarching theories and the implementation of policies and procedures that can affect social housing. More recently Kelly has been accepted onto a level 4 course run by the Chartered Institute of Housing which will help to broaden her knowledge.