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Jessica Counts has a diverse work experience, primarily in the field of Human Resources. Jessica currently works as a Human Resources Manager at Coastline Academy since September 2022. Prior to this, they held the same position at Fleurchem Inc from May 2021 to September 2022. Jessica also worked as a Human Resources Manager at New Hope Manor Inc from November 2016 to April 2021. Earlier in their career, they worked as a Teacher at Caesars Creek Child Care from October 2011 to May 2013. Jessica started their professional journey as a Direct Support Professional at Crystal Run Village, Inc. from October 2009 to September 2011.

Jessica Counts attended the University of Maryland Global Campus from 2012 to 2018, where they pursued a Bachelor's degree in Human Resources Management and Services. In addition, they also obtained a Certificate in Human Resources Management/Personnel Administration, General from the same university in 2017.