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William Zhang has an extensive background in technical support and customer service, currently serving as a Deskside Technician and Service Desk Technician at NTT DATA Services since July 2020. With prior experience as a Community Transit Service Operator at Coast Mountain Bus Company and as an Airside Safety Escort at Securiguard Services Ltd., William has developed strong skills in public safety, vehicle operation, and client communication. Earlier roles at ISM Canada as a Client Support Technician and Ticket Dispatcher involved managing technical support tickets and providing front-line user assistance. William's security experience spans several positions, including Event Security Professional at BC Place and Security Officer roles at the Pacific National Exhibition. William holds a Bachelor of General Studies from Simon Fraser University, supplemented by certificates in Emergency Management and Computing Studies.