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Rick Freeze is a skilled Manager in Desktop Support with over two decades of experience in the field. Rick has a strong background in investigating, analyzing, and resolving hardware and software issues on computer systems. Rick is proficient in installing, integrating, and configuring new computer systems and hardware for users. With a focus on excellent customer service, Rick develops and strengthens relationships with IT units, customers, and vendors. Rick also has experience supervising and training staff, ensuring they have the necessary skills to provide top-notch support. Additionally, Rick is well-versed in service ticketing systems and has a degree in Business Information Systems and a certificate in Database Specialist.