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Franzetti joins CNA with more than 30 years of broad expertise in claims for the P&C industry. Most recently, he served as the Chief Operating Officer and Chief Claims Officer for QBE North America. Prior to his work at QBE North America, Franzetti served in various roles for Zurich, including Chief Claims Officer for Zurich Australia Insurance Limited, Senior Vice President leading Zurich's Claims Technical Shared Services in North America, and Head of Global Claims Vendor Management for Zurich.

Franzetti earned his Bachelor of Arts degree from Colgate University, a Masters of Business Administration degree from Rutgers University-Newark, and a J.D. from New York Law School.