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Rishi Pandey is a seasoned professional in the field of customer service and technical support, currently serving as a Senior Customer Service Engineer at CMS Info Systems since November 2022, with responsibilities including managing Service Level Management (SLM). Prior to this role, Rishi worked as an ATM Engineer at Perto S.A. from May 2020 to November 2022, providing specialized ATM services. Rishi's experience with CMS Info Systems began as an ATM Service Engineer from January 2018 to May 2020, where support was offered to various banks such as SBI, PNB, CBI, and CRGB regarding ATM machine issues. Rishi holds an Engineer's Degree in Information Technology from Chhattisgarh Swami Vivekanand Technical University, Bhilai, obtained between 2008 and 2012.