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John Miles is an experienced professional with a diverse background in management and customer service. Currently serving as Mail Service Lead at CMI Management, Inc. since July 2021, John has prior experience as a Learning Coordinator at US Tech Solutions, where responsibilities included managing SAP Learning Management and coordinating training events. John also held roles as a Learning Designer I at Delta Air Lines Global Services, LLC, and Customer Service Coordinator at Kaiser Permanente, in addition to extensive customer service experience at Delta Air Lines from 1984 to 2008. John holds a Bachelor of Business Administration from the University of Phoenix, obtained between 2006 and 2009.