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Ezra A. Holmes is an IT Systems Analyst at CMD Technology Group, Inc. since January 2025, with prior experience as an IT Help Desk Technician at Covr Financial Technologies from March 2022 to January 2025, achieving a 90% customer satisfaction rating while managing around 50 weekly tickets. Ezra has also served as a Desktop Support Analyst at Bell Techlogix, providing Tier 2 support, and as an IT Technician at CREC, utilizing various software for troubleshooting and education-specific installations. Earlier experience includes a Management Trainee role at Enterprise Holdings, focused on customer relations and operational management. Ezra holds a Bachelor's degree in Human Development and Family Studies from the University of Rhode Island and a certificate in Cyber/Computer Forensics and Counterterrorism from CT State Capital.