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Ken McLachlan has held various roles in the IT industry, including positions at Virgin Money, RBS, Sky, SAIC, and Royal Mail. Ken's experience includes managing service delivery, incident management, capacity planning, program management, and infrastructure projects. Ken has a proven track record of improving service stability, resilience, and availability in critical IT platforms. Ken has successfully integrated teams, implemented capacity planning processes, and led service continuity efforts. Ken's strong leadership and technical skills have made him a valuable asset in the organizations Ken has worked for.