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Rômulo Lauria possesses extensive experience in customer service and communication roles across various industries. Currently serving as a Contact Centre Advisor at Clúid Housing since May 2023, Rômulo manages tenant records and provides comprehensive support for rent-related inquiries. Previous roles include Front Office Receptionist at Hilton Dublin Airport, Receptionist at ibis Styles, and Customer Service Associate at Amazon, where Rômulo advanced to Team Captain, overseeing team engagement and training. Rômulo's diverse background includes experience in sales, customer service management, and trade marketing, supported by a Bachelor's Degree in Communication - Advertising from Cesupa, completed in December 2016.