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Helena Simon Omaña has a diverse work experience spanning various industries and roles. Helena is currently a Customer Experience Team Lead at CloudPay, where they lead a team of customer service professionals and develops strategies to optimize customer satisfaction. Prior to this, Helena worked as a Customer Experience Specialist at CloudPay, where they contributed to the management of global payroll services. Helena also served as a Client Experience Manager at Wezaam and a Customer Experience Specialist at Mitto, a fintech company. Additionally, Helena has experience in marketing and operations management, having worked as a Marketing and Operations Manager at BSL Urgent Care and as a Marketing Coordinator and Social Media Specialist at SocialDiabetes, SL. Helena has also worked as a Human Centered Design Researcher at BeYou and as a Digital Marketing Consultant for various freelance projects. Helena's early career included roles as an Educational Psychology Intern at U.E.E. Lino de Clemente de la Trinidad, a Junior Marketing Analyst at Estime-Neurobiomarketing, and a Clinical Psychology Intern at Hospital de Clinicas Carcas.

Helena Simon Omaña holds a Licentiate degree in Psychology from Universidad Metropolitana (VE), which they completed from 2007 to 2013. In 2014, they pursued a Pre-Master program at EF International Language Campuses. That same year, they also attended Hult International Business School, where they obtained a Master's degree in International Marketing in 2015. Recently, Helena obtained a certification as a Certified Digital Marketing Associate from the Digital Marketing Institute in 2021.