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Erwin Rante is an experienced Customer Success Manager currently employed at Cloud Mile Inc. since December 2022. Prior roles include serving as Customer Success Manager for Southeast Asia at Locus and overseeing customer success across the APAC and UK markets at Cloud Comrade, where responsibilities included managing client escalations, ensuring service standards, and coordinating system restores. Additional experience includes roles as AWS Managed Services Onboarding Manager, SRT Lead Jakarta Team, and Cloud Engineer, where tasks involved optimizing system performance, technical support, and implementing monitoring solutions across various cloud environments. Prior to these positions, Erwin served as a System Engineer at Vodien Internet Solutions Pte Ltd and gained early experience as an Assistant Lecturer at Universitas Kristen Satya Wacana, where Erwin also earned a Bachelor's degree in Informatika.