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Deal Desk Manager

Remote · Remote possible

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Role

The  Deal Desk Manager will help accelerate revenue growth of our enterprise business by supporting our sales motion to create quality deals. As the deal desk leader for our sales team, you will be responsible for:

  • Supporting the sales team in structuring and executing large/strategic deals, including bid management for enterprise deals.
  • Manage our enterprise deal approval process to ensure compliance while enabling unique contracting needs and requirements
  • Ensure sales motion reflects a healthy sales discovery process so that deals reflect the customer’s needs
  • Understand an evolving competitive landscape to help create competitive differentiation
  • Provide additional deal desk supporting to other enterprise businesses based on business need

If you’re excited by driving growth through global, cross-channel and cross-product initiatives and want to be part of a company that is helping to build a better internet, Cloudflare would love to talk to you.

What you'll do

  • Collaborate with the sales team in structuring and executing large/strategic deals, liaison with all organizations involved in the agreement process (e.g., finance, legal, order management, product, services/support).
  • Audit and validate data and margins on adhoc deals submitted by the sales team.
  • Perform margin and pricing analysis in order to support business strategy.
  • Manage international pricing matrix, partner margin deals and large deal approvals.
  • Collaborate with internal teams to build, streamline and automate our deal desk processes.
  • Perform monthly and ad-hoc analysis to identify opportunities to improve the business KPIs through continuous improvement 
  • Work with teams to develop pricing tools (e.g., TCO calculators, discounting guidelines) and integrate them into Salesforce

Examples of desirable skills, knowledge and experience

  • Must be comfortable in a fast-paced sales environment
  • Understand the buying process and negotiating dynamic for enterprise entities
  • Experience working the deal desk/contract management team:
    • Develop an in-depth understanding of the pricing models
    • Provide support in conjunction with contracts, legal & finance teams
    • Ability to analyze & recommend the best course of action for complex pricing & licensing situations.
  • Knowledge of Cloud/SaaS services, software and solutions is highly recommended
  • Expert knowledge of Microsoft Excel, SQL  and prior experience with modeling and analysis
  • Enjoys engaging with complex, cross-functional teams and individuals
  • Experience with 
    • 3+ years of  experience 
    • 3+ years of deal desk experience
  • Possess excellent written and oral communication skills
  • Proactive, creative, and results oriented individual
  • Experience selling software is considered a bonus

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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