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Nabin Kumar Timalsina is a Senior IT Service Delivery Analyst at CloudFactory since December 2020, where responsibilities include managing and mentoring GHD Level-1 team members, providing training, and creating training materials and documentation. Previously, Nabin served as an IT Service Delivery Analyst at CloudFactory, contributing to workforce solutions for notable clients such as Microsoft and Ibotta. Prior experience includes working as an ITSR at WorldLink Communications from August 2019 to December 2020, focusing on customer and technical support across various technology services. Nabin holds a Bachelor's degree in Computer Science and Information Technology from Tribhuvan University, completed in June 2020, and has foundational education from Shree Saraswoti Higher Secondary School.