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Andrea Naik is a Client Success Manager at CloudCath since April 2023, specializing in remote complication monitoring for catheter-based treatments. Previously, Andrea held the position of Senior Manager of Customer Experience at Wellpay, where notable accomplishments included implementing an automated engagement strategy that resulted in a 30% conversion rate on aged medical balances. Andrea's career also encompasses roles such as Customer Advocacy Lead at GoGetDoc, Customer Service Representative Team Lead at Uplift Inc., and Assistant Head Baker at SusieCakes Bakeries. Andrea's education includes a Bachelor of Applied Science in Nutrition Sciences from Penn State University and two Associate’s Degrees in Culinary Arts and Graphic Design from Northampton Community College.