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Bassem Achkouty, PMP, currently serves as a Strategic Customer Success Manager at CloudBees since 2021, following a tenure as a Senior Customer Success Manager within the same company. Prior to CloudBees, Bassem worked at Apptio from 2018 to 2020 as a consultant in EMEA Global Services, focusing on transforming IT business management. Earlier experience includes a role as a Senior Associate at PwC from 2016 to 2018, where significant engagements involved assessing strategic IT programs for a major European investment bank and auditing retail bank infrastructure. Bassem's career began at Altran France, where a position as Senior Consultant was held from July 2007 to May 2016. Bassem holds a Bachelor of Science in Computer Science from the American University of Beirut and a Master of Information Systems from HEC Paris.