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Nohemí Morales has a diverse work experience in customer support and success roles. Nohemí is currently working as a Customer Support Coach at Cloudbeds starting in November 2022. Prior to this, they served as the Manager of Customer Success & Partnership at WorknMates from April 2022 to September 2022. Nohemí also held the positions of Customer Success Manager and Manager, Customer Success at the same company in March 2022. Nohemí Morales worked as a Customer Success Specialist at Your New Self from February 2020 to March 2022. Before that, they were a Customer success specialist at DoctoraliaMX from November 2018 to February 2020. Nohemí gained experience as a Bilingual Customer Service Representative at teleservicios latinoamericanos from April 2017 to November 2018 and at BBVA Bancomer from May 2015 to April 2017. Finally, they worked as an Asistente ejecutivo al director general at PROMOCIONALES ISABELA in an unspecified period in 2013.

Nohemí Morales completed their Bachelor of Laws (LLB) degree in Organizational Communication from Fundación Universitaria Internacional de La Rioja - UNIR, between 2021 and 2023. Prior to that, they pursued a Licenciatura in Psychology at Universidad Tecnológica de México, but the start and end years of their studies are not specified. In addition to their formal education, Nohemí also obtained various certifications, including Customer Experience: Journey Mapping, Cómo dirigir el servicio de atención al cliente, Journey Mapping: Case Study in Action, Counterintuitive Leadership Strategies for a VUCA (Volatile, Uncertain, Complex, Ambiguous) Environment, Cómo gestionar a personas con alto potencial, Habilidades de coaching para líderes y gerentes, and an English certificate from EF Standard English Test (EF SET) obtained in November 2019.