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Daniel Luciuk is a skilled IT professional with significant experience in customer service and system analysis. Currently serving as a Customer Service Technician at Cloud9 Solutions since October 2023, Daniel specializes in IT asset documentation, complex software installations, and management of Microsoft 365 applications, alongside troubleshooting hardware and software issues. Prior to this role, Daniel worked as a Junior System Analyst at the British Columbia Institute of Technology from May 2022 to January 2023, where responsibilities included system backups, user management for a large-scale OneDrive rollout, and IT infrastructure maintenance. Daniel holds a Diploma of Education in Computer Technology/Computer Systems Technology from the British Columbia Institute of Technology, completed in May 2023.