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Ruma Balmiki is a skilled professional in customer advocacy and success, currently serving as the Customer Advocacy Manager at Cloud4C Services since September 2024. Prior to this role, Ruma worked as a Senior Customer Success Manager at BetterPlace from October 2018 to September 2024. Ruma also gained valuable experience as an Onboarding Analyst at TANGOE INDIA SOFTEK SERVICES PRIVATE LIMITED between April 2015 and October 2018, and as a Senior Recruiter at Magna Infotech from May 2013 to April 2015. Ruma holds a Master of Business Administration (MBA) in Human Resources Management from GITAM Deemed University (2011-2013) and a Bachelor of Science in Biotechnology from Gayatri Vidya Parishad College of Engineering (2008-2011).