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Lauren Chain is an experienced professional in customer success and technology strategy, currently serving as an Account Technology Strategist Program Manager and Lead Customer Success Manager at Cloud Software Group since September 2023. Prior to this, Lauren Chain held various roles at Citrix from July 2019 to September 2023, including Senior Enterprise Customer Success Manager and Customer Success Manager, after completing a Leadership Development Program as a Technical Analyst. Technical training at Citrix provided certifications in Citrix and Microsoft technologies, along with proficiency in key concepts of virtualization and cloud computing. Earlier experience includes an internship in Cloud Success at Citrix and participation in the Disney College Program at The Walt Disney Company. Lauren Chain obtained an undergraduate degree in Business Administration, Management and Operations from the University of North Carolina Wilmington, graduating in 2019.