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Katie Bryan is a KCS Knowledge Manager at Cloud Software Group since April 2024, responsible for overseeing content creation, delivery, and defining access privileges while ensuring the effectiveness of support staff in utilizing vetted articles. Prior to this role, Katie led a team of First Response Agents at Citrix from June 2014 to May 2024, focusing on operational efficiency, training, and communication to improve customer support processes. Educational background includes a Bachelor of Science degree in Industrial Distribution and Logistics from East Carolina University, with earlier experience in customer service roles.