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Hafiz-Ali Dhansay is a skilled technical professional currently serving as a Technical Lead at Cloud Direct since March 2022, focusing on bridging knowledge gaps and enhancing processes within the organization. Previously, Hafiz-Ali held the position of Tier 1 Support Engineer at Smart Six Sense from August 2020 to February 2023, where the emphasis was on making smart home automation accessible and affordable. An earlier role as an IT Support Technician at iSquared South Africa from January 2019 to March 2022 involved an internship in IT engineering. Hafiz-Ali also gained experience as a Sales Agent at Sell Direct for a short period in 2018. Educational qualifications include a 1st Year BCOM in Business/Commerce from the University of the Western Cape, and an Electrical Engineering degree from Cape Peninsula University of Technology, along with a Systems Support qualification from MICTCETA.