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Caroline Devlin is a seasoned professional with diverse experience in customer service and operational coordination. Currently serving as a Procurement Officer and previously holding roles such as Customer Success Team Leader and Customer Success Account Manager at Cloud Direct since July 2018, Caroline has demonstrated strong leadership and client relationship management skills. Prior to this, Caroline worked at Digital Outsource Services (Pty) Ltd from April 2016 to January 2018 as a Customer Service Host, where responsibilities included responding to client queries, maintaining SLAs, and assisting with training new staff. Caroline also coordinated operations at ADE Labelling and Barcoding from January 2015 to April 2016 and managed event logistics for high-profile clients as a Banqueting Coordinator at Arabella Hotel and Spa in 2014.