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Maxine Lai has had a varied work experience, beginning with a Summer Intern role at Matilda International Hospital in 2012. In 2014 and 2015, they were a Summer Program Teacher Assistant at Hong Kong International School. During the same period, they were also a Research Assistant at Hong Kong University. In 2015, they became a Research Assistant at the Cognitive Development Lab. In 2017, they were a Dermatology and Clinical Research Postbaccalaureate Premedical Fellow at DermCare Experts & Beacon Clinical Research, as well as a Research Assistant at the Culture and Emotion Laboratory. Most recently, they have been a Customer Experience Implementation Manager - Team Lead, Implementation Manager, Customer Experience, and Customer Success Associate at CRIO since 2020.

Maxine Lai earned their Bachelor of Arts (B.A.) in Biology and Psychology from Wesleyan University in 2017. Prior to that, they earned their High School Diploma from Hong Kong International School in 2013.