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Alicia Lam began their career in 2018 as an Assistant Account Manager at Starkweather & Shepley Insurance Brokerage Inc. In 2019, they joined General Assembly as a UX Design Immersive. In 2020, they worked as a Freelance UX/UI Designer. Currently, they are employed at Clinical Research IO (CRIO) as a Product Designer, UX Designer, and Jr. UX Designer.

Alicia Lam attended Newton South High School from 2010 to 2014. Alicia then attended the University of Massachusetts Amherst, where they obtained a Bachelor of Arts in Economics in 2018. In 2017, they also attended the University of Glasgow. In 2019, they completed a UX Design Immersive Program at General Assembly.