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Ranjit Kumar (RK) currently serves as the Head of Customer Experience at ClickPost since September 2024, following a similar role at Ninjacart from December 2021 to September 2024. With over 15 years of extensive experience managing cross-functional teams on a global scale, Ranjit specializes in using data analytics and process improvements to enhance customer experiences across diverse sectors, including Fintech, Mortgage Services, M-Commerce, Brokerage Operations, Telecom, Supply Chain, and Retail. Notable achievements include reducing manpower costs by 35% at Novopay through AI solutions, and improving operational efficiency significantly. Ranjit's previous positions include senior management roles at Wibmo and Serco, and founding Hexagon Technologies.