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Margarita Alcala possesses extensive experience in human resources, customer service, and administrative support. Currently serving as a Human Resources/Admin Assistant at Cleveland Steel Container, Margarita coordinates new employee onboarding, manages payroll processing in UKG, and oversees timekeeping for temporary staff. Prior experience includes roles as a Customer Service Executive at Berco of America Inc, where Margarita managed key accounts and assisted English and Spanish-speaking customers, and as a Statistical Operations Analyst at The North American Coal Corporation, responsible for daily operational processing. Margarita's background also includes significant tenure at RR Donnelley as an Account Coordinator/Buyer, achieving notable cost reductions through vendor negotiations. As a Human Resource Lead at Carlisle FoodService Products, Margarita managed HR functions for over 165 employees across multiple shifts and locations. Educational credentials include a cosmetology certificate from Canella School of Hair Design and training from Kettley Realtors.