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Joshua Falso is an accomplished lead engineer currently at Cleveland Clinic since July 2023. Prior experience includes serving as a Cisco UC Engineer at Black Box from February 2015 to July 2023, where responsibilities included designing and troubleshooting Unified Communications Systems for enterprise clients. Joshua Falso also held the position of Systems Engineer at the Joint Communications Support Element from November 2009 to February 2015, focusing on Tier 3 support for a large DoD tactical network. Earlier roles include Network Operations Center Technician and Combat Communications Technician, providing data and voice services in high-stakes environments. Joshua Falso began a career in the United States Air Force as a Systems Administrator from September 2005 to November 2009, offering support to over 5,000 users. Educational credentials include a Bachelor of Science in Educational/Instructional Technology from Bowling Green State University and an Associate's degree in Electrical, Electronic and Communications Engineering Technology from the Community College of the Air Force.