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Odilia Baptista-Andrade has a strong background in various roles within the healthcare industry, including serving as a Medical Subspecialties Institute Secretarial Team Leader at Cleveland Clinic London. Prior to this, Odilia worked as a Private Medical Secretary at HEALTH MANAGEMENT (UCLH) LIMITED and in quality care at The Harley Street Dermatology Clinic. With over a decade of experience at HCA - The Wellington Hospital, Odilia has also held positions such as Catering Services Manager and Customer Services Administrator. Odilia has pursued further education in Train the Trainer, Food Safety, and Customer Service Management.