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Bodrul Islam is a skilled IT professional with extensive experience in service desk and technical support roles. Currently serving as a Service Desk Engineer at ClevaGroup since February 2024, Bodrul previously held positions at Modern Networks as a Senior Service Desk Analyst and Service Desk Analyst from May 2021 to February 2024. Bodrul's experience includes working as a Senior Advanced Technical Support Engineer at 8x8 from March 2017 to September 2020, and as a Customer Support Technician at LCN.com from November 2015 to December 2016, providing assistance with domain name and hosting inquiries. Earlier career highlights include a role as a Customer Support Agent at Fujitsu, where support was provided for Morrisons and Mercedes Benz. Bodrul holds a Bachelor of Science (BSc) degree in Information Technology from Anglia Ruskin University, completed in 2012.