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Edward Burnside is an experienced customer success manager who has worked with a variety of companies over the years. Edward started as a B2B Sales Manager at Heartland in 2007 and later worked as a Subject Expert Teacher at BASIS.ed from 2012 to 2016. Since then, they have focused on customer success management, working as a Customer Success Manager at Ylopo LLC from 2018 to 2021, where they oversaw customer accounts and provided insights for success. Edward then worked as a Customer Success Manager at Accutics from 2021 to 2022, where they onboarded and implemented best practices for enterprise accounts and developed KPIs and processes. After that, they worked as a Senior Customer Success Manager at Contractbook from 2022 to 2023, where they oversaw the full lifecycle of over 100 SMB customer journeys, added Hubspot and Churnzero expertise to their ever-growing CRM mastery, and developed KPIs and OKRs to drive renewals and decrease churn rates. Currently, they are working as a Customer Success Manager at Clerk.io.

Edward Burnside earned their Bachelor's degree in English Language and Literature, General from Temple University in 2008. After several years in the workforce, they obtained a U.S. Department of Education Teaching Certification from the State of Arizona in 2012. In 2016, they resumed their education and obtained a Master's degree in English Language and Literature, General from Heidelberg University in 2018.