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Kevin Ly is a Cloud Support Engineer at Cleo since March 2022, specializing in EDI maps, communication setups, and troubleshooting infrastructure issues. Prior to Cleo, Kevin held the position of Senior Technical Support II Specialist at EVO Payments, Inc., where notable achievements included reducing the technical support team's call abandon rate by 40% within seven months of joining. Previous roles include Technical Support Specialist at Verifone and Consumer Back Office Financial Representative at Parker On-Site with Nintendo. Kevin also gained experience as a Technical Support Representative at Charter Communications and an IT Support Specialist Team Lead at AT&T. Kevin earned a Bachelor's Degree in Information Technology from the University of South Florida in 2017.