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Evan Johnson is a seasoned professional with extensive experience in technical support and implementation engineering. Currently serving as a Senior Implementation Engineer at Cleo since September 2016, Evan effectively assists customers with escalated requests and collaborates with developers by replicating issues. Prior roles included Technical Support at both Tier 1 and Tier 2 levels, where responsibilities encompassed troubleshooting application errors, customer communication, and developing solutions. Earlier experience as a Software Developer at Throughput | Bluestreak involved creating technical documentation and performing unit testing. Evan holds a Bachelor of Science degree in Management Information Systems from Milwaukee School of Engineering, completed in 2015.