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Maria O'Neill is an experienced customer experience manager currently with Clemens Food Group since October 2018. Prior to this role, Maria served as general manager at Chick-fil-A-Franchise from January 2016 to October 2018, employing the CFA SERVE leadership model to enhance team engagement and execute corporate initiatives. Maria's extensive background at Chick-fil-A includes positions as director of development and senior marketing director, where responsibilities included implementing a Certified Trainer program and developing annual marketing plans for sales growth, as well as assistant manager, focusing on employee hiring processes and labor management. Maria holds two Bachelor of Science degrees in Fashion Marketing and Business from Immaculata University, completed between 2007 and 2011.