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Mai Hong has a strong background in operations and program management. Mai (“my”) began their career at Boston Children's Hospital as a Process Improvement Specialist. Mai (“my”) then moved on to Advocate Health Care where they held various roles including Administrative Fellow, Business Development Analyst, and Field Operations Advisor. Mai joined Livongo in 2018 and served as a Client Implementation Manager, Eligibility Operations Manager, and Senior Operations Program Manager. In 2020, they transitioned to Teladoc Health as a Senior Operations Program Manager. Currently, Mai is working as the Chief of Staff at Cleerly.

Mai Hong's education history includes a Bachelor's degree in Political Science from the University of California, Los Angeles. Mai (“my”) also holds a Master's degree in Public Health (MPH) with a specialization in Health Policy and Management from Boston University. Additionally, they have a Master's degree in Teaching from Dominican University. Mai Hong has obtained a certification in Lean Six Sigma, although specific details such as the institution and the date of attainment are not provided.