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Nathalie Dela Cruz is a seasoned professional in customer operations and account management with extensive experience at Cleeng since April 2017. As Senior Customer Operations Manager, Nathalie leads process optimization and develops comprehensive playbooks to enhance team effectiveness. Previously, as Senior Customer Success Manager and Strategic Account Manager, Nathalie managed post-sales relationships, provided client support, and focused on maximizing client satisfaction and retention. Nathalie’s career began at TeleTech in 2016, where responsibilities included providing technical support and ensuring smooth telecommunications services. Nathalie holds a Bachelor of Science degree in Information Technology from the Technological University of the Philippines.