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Stephani H. is an experienced professional with a diverse background in account management, customer experience, and team leadership. Currently serving as an Account Coordinator at CL&D since April 2024, Stephani previously held the position of Customer Experience Manager at ScentAir, where a center of Ongoing Care representatives was orchestrated, demonstrating strong resilience and adaptability. Prior roles include Performance Coach at Red Ventures, where a team of concierge agents was managed, and Merchandise Manager at Barnes & Noble, focusing on visual merchandising and operational standards. Additionally, production management experience was gained at Henry Holt & Company and Simon & Schuster, overseeing significant publishing projects. Stephani holds a Bachelor of Science in Business Administration from Ferris State University and a Post-Baccalaureate in Elementary Social Studies from Eastern Michigan University.