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The Operations and Process Management team at Clayton Holdings is responsible for streamlining and optimizing internal processes to enhance efficiency across loan due diligence, servicing oversight, and financial management. This team oversees accounts receivable and payable functions, ensures compliance with industry standards, and implements best practices in document and data management, all aimed at supporting the company's service delivery and operational excellence. They play a critical role in managing cross-functional projects and facilitating communication among various departments to drive continuous improvement.